Copy of FAQs

Counterfeits

Binxy Baby's success has unfortunately become a target for counterfeit manufacturers. While not always easy to detect, these products are made with inferior and potentially dangerous materials. We take this issue very seriously and are working to remove fake Binxy Baby products from the market. To be confident that you are always buying authentic Binxy Baby products, we urge you to buy from an authorized retailer. Please use our store locator to find a retailer near you. You can buy online at BinxyBaby.com. Amazon is also an authorized Binxy Baby retailer, but many "Third Party Marketplace" sellers are not (even when the sale is fulfilled by Amazon). "Third Party Marketplace" sellers have been known to sell counterfeit products and are not covered under our warranty. Please remember, if the deal seems too good to be true, it probably is.

How long will it take to get my order?

US orders ship via USPS Priority Mail with an average delivery time of 3-5 days from the order date. Once your order ships you will receive an email with tracking information. For more information please visit our shipping section HERE

Can I send my Binxy Baby as a gift?

Yes! We are happy to add a personal note to any order. You may include your well wishes in the note section during checkout.

How can I help spread the word about Binxy Baby?

If you haven't already experienced shopping with Binxy Baby first-hand, get ready. You're about to be cornered in every supermarket in town with the question, "Where did you get that?" To help you out, we include a few of our business cards for this now common occurrence. Please feel free to share and spread the Binxy love while you shop! We'd also love to get you set up to receive $5.00 in cash for each sale you send our way. Either online or in-store. Visit our REFER A FRIEND page for more info. You can also print your own business cards complete with your personalized referral code on them HERE . These are perfect to have on hand to pass out to curious shoppers and helps you avoid sharing the same info over and over again. Plus, they get 10% off and you get a $5.00 reward!

What is your return policy?

We want you to be 100% happy with your purchase! So, if you decide it's just not right for you, we offer free returns within 60 days. For more information please visit our shipping and returns section HERE

How secure is the Shopping Cart Hammock?

The Shopping Cart Hammock is manufactured with the highest quality standards using two layers of upholstery weight fabric, sturdy reinforced seams, and a three-point seat belt to secure your child. The Hammock attaches to the shopping cart using two 12 inch clips that have been weight tested and engineered to hold over 50 pounds. The clips are then secured to the cart by a Velcro strap. The combination of the 12 inch clips and the Velcro strap prevents the Shopping Cart Hammock from sliding, tipping, or coming unhooked.

What are the age limitations?

The Shopping Cart Hammock is designed for children from birth until they can sit upright unassisted. It is not recommended for use once they are strong enough to pull themselves up or try to roll or climb out of the Hammock.

What are the weight limitations?

The Shopping Cart Hammock can hold up to 50 pounds.

Is my baby too long?

The total length of your baby doesn't really matter as much as their seated height. If you measure from their bum to the top of their head, that's their seated height. It needs to be less than 19 inches to fit comfortably in the Hammock. If your baby is extra long, try sliding the Hammock to the widest section of the cart to give him or her a little more room. We've found most babies can still fit comfortably until about 8 months. And remember, even if your baby is too long, you can still use it with an infant car seat up to 50 pounds!

Does it really work with an infant carrier?

Yes! Each Hammock comes equipped with an attachment strap specifically for infant carriers. Once your Shopping Cart Hammock is securely installed, nestle your infant car seat down into the Hammock and secure it with the infant car seat attachment strap. Check that the carrier is positioned at the correct angle, securely attached to the hammock, and baby is buckled and you are good to go!

Does the Shopping Cart Hammock fit all shopping carts?

The Shopping Cart Hammock fits most shopping carts (20"-24" wide) found at big box stores and grocery stores. It fits some Sam's Club and Costco carts, but not all. If your wholesale club uses the extra wide and shallow carts, it may not fit. We do not recommend use on the mini carts found at some specialty stores. The Hammock should be fairly tight when stretched across the shopping cart, but not so tight that you worry something will break. Also, if the cart is too narrow to hold your baby comfortably, please do not try to squish them into the Hammock. This can create a dangerous chin to chest position for your baby. When used properly, the Hammock should hold your baby in a natural cradle position and allow plenty of room for head and neck movement. Do NOT use if the Shopping Cart Hammock does not seem to fit the cart safely or provide adequate support for your baby.

Has the Shopping Cart Hammock been safety tested?

Yes, we have worked hard to create a product that provides a safe and secure place for your baby while you shop. We are fully compliant with the US Consumer Safety Improvement Act (CPSIA). Our hammocks meet or exceed all United States requirements and are tested by a certified third party facility. Some of the tests include use and abuse, impact, torque, tension, and load testing up to 100 pounds. In order to ensure 100% safety for your baby, we also test for lead, phthalates, toxicity, strength, color, as well as dozens of other properties. Safety is extremely important to us at Binxy Baby and we want you to feel confident about using your Shopping Cart Hammock.

How do I clean the Shopping Cart Hammock?

Just toss it in the wash on cold and lay it flat to dry.

Where do you ship?

We ship worldwide! Check out our SHIPPING page for more info.

Is Binxy Baby sold in stores?

Yes, please visit our STORE LOCATOR to find a store near you. We recommend you call first to check availability as stock changes frequently.

Have more questions? We'd love to hear them. Send us an email at hello@BinxyBaby.com